I installed this unit this weekend an the carriage won�t come up the power head and seems slow
Please contact Genie customer service at 1-800-354-3643 for assistance. It sounds like the limits still need to be set correctly.
Why are so many states excluded from shipping for this item with Home Depot who are the only one that carry it?
As of right now this model is only avaiable in California Home Depot stores. We are currently working on getting this model available to other states as well.
Does this work for a panel garage door?
This will work for a one-piece garage door opener.
I have a Genie screw drive(2003) with 8’ doors. We are experiencing problems like having to wait until the light goes off to open or close etc. Sometimes not activating at all. Can I attach a new power head to the existing rails instead of tearing the old rails completely out or are the new screw drives of a different configuration?
The new powerhead will not work with the old rail. If you would like to troubleshoot the issue with your current model we would be happy to help! You can reach our customer service at 1-800-354-3643.
I think this is the garage door opener I want to get, but Home Depot seems to have stopped selling it? Is there a new version imminent? or is it just not available any more? Thanks
This garage door opener is still selling at The Home Depot.
Are you offering any promotion discounts through Home Depot?
Home Depot has this unit on sale right now (02/06/2020). We do not offer direct discounts, it would just be what the sale price is. https://www.homedepot.com/p/Genie-2-HPC-Premium-Screw-Drive-Smart-Garage-Door-Opener-with-Battery-Backup-Alexa-and-Google-Assistant-Ready-4063B-TKV/308708359