Have you lost your garage door remote or moved into a new home? What do you do if someone steals your garage remote? Maybe you are a landlord whose tenants have moved out. Resetting your Genie garage door opener allows you to erase the memory of previous remotes and keypads. Deactivating your Genie garage remotes and keypads and reprogramming your currently used ones will ensure only authorized persons can access your garage.
Here are some common reasons you should clear the memory of your garage door opener:
-New Home Purchase
If you are experiencing difficulty programming your Genie remote or find that once you program one remote it deactivates another, you may need to clear the receiver by following the steps below. Most older Genie garage door openers (pre-1995) can hold up to seven wireless devices (this includes remotes and keypads). Once seven remotes have been programmed, any new device that is programmed will kick out the last programmed device.
NOTE: Clearing memory of remotes from the powerhead will clear ALL programmed remotes, wireless keypads and vehicle transmitters (Car2U and HomeLink). The opener will no longer recognize any signal from any remote device, including a missing remote device. This does not include the Aladdin Connect® or the Wireless Wall Console. All remaining (or recovered) remotes, vehicles, and wireless keypads must be reprogrammed. The wall console will operate the garage door opener normally – even after the memory has been cleared from your Genie garage door opener.
Newer Genie Garage Door Openers
Press and hold the program button until the round LED turns blue, then release.
Press and hold the Up(+) Down (-) buttons at the same time, until both LEDs go to solid blue.
Test your remotes and keypads to make sure they do not operate your Genie garage door opener.
Genie Garage Door Openers and External Receivers Manufactured between 1995 to 2011
- To erase all of the remote devices from other types of Genie garage door openers, Press and hold the Learn Code Button until the LED stops blinking. The Learn Code Button will be located on the motorhead or under the light cover.
For additional information, please reference your owner's manual which can be found here. You can also reach out to our customer service team at 1-800-354-3643 for assistance.
After your remotes and keypads have been disabled through clearing your Genie garage door openers memory, remaining remotes or keypads will have to reprogrammed. Click here for instructions on how to reprogram your remote or keypad. Your vehicles with HomeLink or Car2U garage door opening capabilities will also need to be reprogrammed.
Video on how to program your Genie 3-Button Remote
@ Timothy Bell – Please contact our Genie customer service department at 1-800-354-3643 for assistance. We will need some more details to help resolve the issue.
door keeps well not keep memory i have to keep reprograming it open door some time and can not close because lost memory
@James and @Tim G – Please try the following. Hold the Program set button until you see a blue light, release. Then when the purple LED begins to flash hold both up and down arrows until blue lights go solid and then release. Originally the lights would go blue and go out, but now they go from blue to green. Releasing when blue clears remotes/keypads, releasing when green clears the wireless wall console.
@Rod Nelson – I have sent an email with this information. If anyone else is needing support with the same this can also be found on our customer support portal here : https://support.geniecompany.com/
I am having the exact same problem posted by Tim G on Jan 10, 2023. When I try to clear all remotes, the LEDs go BLUE, then Green, then Red. I hold the buttons seemingly forever and the LEDs do not turn off, and the Remotes just keep working. My garage door openers are Genie 3120H, and Aladdin Connect is set up. I believe I did this ‘clear all remotes’ process once before – prior to Setting up Aladdin Connect, and I thought it worked fine. Now I can’t clear all remotes anymore.