Genie Garage Door Opener Troubleshooting
Helpful links for troubleshooting your Genie Garage Door Opener:
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Genie Excelerator® Series Garage Door Opener Self-Diagnostic Troubleshooting
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Troubleshooting Guide- for models 1022, 1024, 1042, 2022, 2024, 2042, 2027
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Genie Garage Door Opener Videos- product and programming tips
General troubleshooting tips for what to check when your Genie garage door opener is not working below:
Problem Description: | What to check: |
Opener does NOT operate when the wall console is pressed |
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Opener runs, but the garage door does not move (chain or belt models) |
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Opener runs, but the garage door does not move (screw drive models) |
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Garage door opener works from the wall control, but NOT from the remote |
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Remote has less than 25 feet operating range |
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Garage door starts down, then STOPS and goes back up OR Safe-T-Beam System malfunction |
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Door starts down, then STOPS before it is closed. OR DOOR will only open |
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Door starts up but STOPS before it is completely open |
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Door will only run closed |
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Door opener starts for no reason |
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Noisy Operation |
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Door opener runs slow |
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