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Genie Garage Door Opener Troubleshooting

Helpful links for troubleshooting your Genie Garage Door Opener: 

General troubleshooting tips for what to check when your Genie garage door opener is not working below: 

 

 Problem Description: What to check:
Opener does NOT operate when the wall console is pressed
  • Turn Sure-Lock OFF (also called vacation lock) 
  • Check the power source where the powerhead is plugged in
  • Plug a lamp into the same outlet, if the lamp works the power source is ok, if the lamp does not work, check the fuse or breaker. 
  • If the power is OK- 
    • Check the wired connections at the powerhead terminals
    • Check the wires wrapped to the back of the wall console terminals
    • Check for reversed, broken, or cut wires. Staples can cut insulation and short out the wires.
    • Replace the wiring if needed with Garage door opener wiring
  • For series II wall console, you can remove the wires from the back of the wall console and touch them together to see if the garage door moves. If it does proceed with repairing or replacing the wall console. 
  • Replace the Genie wall console if needed with the correct one for your garage door opener model. 
Opener runs, but the garage door does not move (chain or belt models)
  • Make sure the carriage is engaged with the chain or belt. (Was the emergency release cord pulled? If so, re-engage the carriage) 
  • Check to make sure the chain/belt assembly is not broken or off its pulley. 
  • Check to make sure the pulley is not boken. 
  • Replace broken chain, belts, sprockets, or pulleys.
Opener runs, but the garage door does not move (screw drive models)
  • Make sure the carriage is engaged. If not, re-engage it. (Check to see if the emergency release cord was pulled recently)
  • Check to see if the screw inside the rail is turning
  • If the screw inside the rail us turning and the carraige is engaged, but the door is not moving- replace the carriage
  • If the motor is running, but the screw is not turning- replace the coupler
  • In both the cases above- you may hear grinding noises
Garage door opener works from the wall control, but NOT from the remote
  • Check all remotes (if all the remotes and wireless devices stopped working at the same time, this could indicate the circuit board needs replaced)
  • Replace the remote battery if neccesary
  • Reprogram the remote to the power head
  • Replace the Genie remote if needed
Remote has less than 25 feet operating range
  • Replace the remote battery 
  • Eliminate possible competing signals in the surrounding area (radio etc.)
  • Check for items that you recently changed or added in or near the garage that may interfere
  • Remove energy efficient bulbs, they can interfere with the remote signal
  • If the lightbulb was the problem, a Genie LED lightbulb will resolve this issue 
Garage door starts down, then STOPS and goes back up OR Safe-T-Beam System malfunction
  • If it is a NEW installation, check the postion of the door arm
  • Make sure ONLY the safe-t-beams that came with this garage door opener are installed. 
  • Check if the limits are properly set. Adjust the limits as needed. 
  • Check if the Safe-T-Beams red LED light is flashing. It should be on and steady. (See safe-t-beam diagnostic light guide)
  • Check garage door for binding. 
  • If an operational problem exists, and the garage door opener will not close, the opener can be forced to close. Press and hold the wall console button until the garage door is completey closed. 
  • Check for interference from adjacent photo eye sensors of any brand. 
Door starts down, then STOPS before it is closed. OR DOOR will only open 
  • Check Safe-T-Beam wire connection at the powerhead and at the STB's. 
  • Check if limits are set properly. Adjust the limits as needed. 
  • Check Contact Reverse (test that is in the owners manuals)
  • Check the garage door for binding
  • Check the closing "Force" control
Door starts up but STOPS before it is completely open
  • Check if limits are properly set and adjust them as needed. 
  • Be sure the garage door, opener, and springs are in good repair, properly lubricated, adjusted, and balanced. 
  • Check the opening/closing "Force" controls
Door will only run closed
  • Turn off the Sure Lock aka "vacation mode" on the wall console 
  • Check if limits are properly set
  • Check the door balance, condition, and door spring
  • Check opening "Force" control or Force settings
Door opener starts for no reason
  • Button stuck on the wall control or remote
  • Remote lost or stolen? Erase all remotes from the powerhead and program exisitng remotes back in. 
  • The most common cause for phantom operations is a short in the wall button or shorted wall button wires (this can be caused by temperature changes, vibration, or power surges). Remove the wall control wires from the motor head terminals. This will eliminate both wires and wall button. Leave disconnected for a reasonable amount of time to ensure that the problem is solved or see if it reappears. Replace the wall console or wiring as needed. 
Noisy Operation
  • Be sure all fasteners are tight. 
  • Be sure the garage door is in good repair, properly lubricated and balanced. 
Door opener runs slow
  • Check operating condition of the garage door. Door may need professional repair.