Privacy, Terms & Conditions

PRIVACY POLICY

The Genie Company (“Genie”) respects your privacy rights and appreciates your interest in our products and services.  This privacy policy (“Policy”) is effective as of December 5, 2024 and applies to its U.S. based websites, mobile sites, mobile apps, and third-party digital assistant services, like Amazon Alexa and Google Assistant, that expressly adopt, display, or link to this Privacy Policy (“Site”). It also applies to information we collect, use and disclose in connection with Genie’s pages on social media sites, such as Facebook^®, Twitter^®, Instagram^®, Pinterest^®, LinkedIn^®, or others.  Any use prior to this date may be governed by an earlier version of this policy.  If you have any questions about our Policy or believe that our Site is not conforming to this Policy, please contact Genie by one of the methods listed below.

 

GMI Holdings, Inc., d/b/a The Genie Company

One Door Dr.

Mt. Hope, OH 44660

Phone: (800) 654-3643

E-mail: GenieMarketing@GenieCompany.com

 

Your Consent. By accessing the Site, you expressly consent to Genie’s collection, use, disclosure and storage of your PI and other information received by us as a result of such use in accordance with this Policy, the Terms of Use, your consent, and as permitted or required by applicable law. If you do not agree to the forgoing, you should immediately stop using or accessing the Site.  In the event you change your mind at a later date, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, or modify your contact information, by sending a request with sufficient detail that allows us to properly understand, evaluate, and respond to the email address listed above and indicate on the subject line, “Privacy Compliance.” Please also note that the Site may be hosted in countries other than yours, including the United States. By accessing the Site, you expressly consent to the transfer of your information outside of your home country, which may provide for different data protection rules than in your country.

 

Genie’s Collection of Information. Genie’s Site does not record your name, mailing address, email address, phone number, or similar information unless you provide it to us. Examples of how you may provide this type of information to Genie is when you register your warranty, respond to a survey, fill out a form, request information, create an account, apply for a job, or connect with us through Live Chat, email, or by phone.  When you establish an online account or register on our Site, we may collect information about your user identification, password, and secret questions and answers.  When you purchase products or apply for service with Genie, we may also obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions. Genie may use the information we have collected to fulfill your requests, administer programs, provide services, train our employees, and for other business purposes. We may also use the information you provide to send you marketing communications.  At any time you may update and correct your personal information, request that we delete your personally identifiable information, or deactivate your account. This can be done by logging into your account to make the change or by contacting Genie using one of the methods listed above. 

 

Genie’s Site and/or mobile applications may use location-based services.  For example, our Site may allow you to search for a store that sells Genie products. If you access our Site through a mobile device or desktop device and you have enabled location-based services, specific location information may be collected. Your mobile device and desktop web browser may allow you to disable location-based services, which will prevent our Site and/or mobile application from accessing your location information. We recommend you review the “help” or user manual for instructions on how this can be done.

 

Genie’s Site and Live Chat feature may use session IDs and cookies. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. These technologies are used to help us better understand our viewers, save user’s preferences for future visits, and to help us develop new tools and features for the Site. We may collect information about your interactions with us such as the type of device or browser you're using, your IP address, the length of your stay, the actions you take on the Site, and the URLs of the websites you visited before visiting our Site.  We may collect and store this information for each individual, on an aggregated basis, and/or a combination thereof.  You can disable this feature or erase this information at any time through your web browser.  However, if cookies are disabled, some of our services may not function properly. 

 

Information Genie May Provide to Third Parties. Genie does not sell or rent your personal information to outside unaffiliated parties except as described in this Policy. Genie may share your information with our website hosting partners and other parties who assist us in operating our Site, conducting our business, customer service, credit card processing services, fulfilling an order for products or service, e-mail delivery, auditing, and other similar services. For example, Genie may provide your address to the shipping carrier where you have requested shipment for a purchase.  Your information may also be shared with current or future Genie affiliated entities and we may release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect Genie’s or a third parties rights, property, or safety.  However, non-personally identifiable visitor information may be shared with other parties for other uses.

 

Third party vendors such as such as Google may use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our Site. You may also encounter cookies on our websites, applications, and services that are placed by third parties.  For example, when you buy our products online, our eCommerce vendor may use cookies and other technologies.  To understand how third-parties use cookies, please review their privacy and cookie policies.  You can read more about how Google uses your Personal Information by visiting www.google.com/intl/en/policies/privacy/; and about Shopify’s at https://www.shopify.com/legal/privacy. You may be able to disable cookies through your web browser.  However, if cookies are disabled, some of our services may not function properly. You can also visit www.tools.google.com/dlpage/gaoptout to learn more about the Google Analytics opt-out add-on.

 

Mobile Device Applications. Genie’s mobile applications (“App”) may require access to device features such as the camera, calling, location, and notifications.  Access to these features may be necessary to allow you to scan a product QR code, allow you to call customer service from within the App, to set your time zone for timed events, and to notify you of status changes.  You are able to prevent our App from accessing these features upon installation or through the device settings. We recommend you review the “help” or user manual for instructions on how this can be done.

 

When you create a user profile on the App, you may be asked to provide your name, email address, telephone number, and/or other information.  A record of your controller commands, quality of your data connection, door operation history, and other technical information may be stored within the App and may be accessible through Genie’s customer service portal. Genie’s authorized employees may also have access to this information.  Genie’s use of any such information will comply with this Policy. 

 

Digital Voice Assistants. If you want to control your Aladdin Connect product through a voice control service like Amazon Alexa or Google Assistant, we may also need to collect system logs that capture usage information, detailed device data, and other account details.  When you choose to connect your Aladdin Connect device to a third-party service we may share your account data and usage data with that service.  In such cases, the use of your data is governed by the privacy policy of that third-party service.

 

Social Media. Genie may use your information to interact with you on third party social networks such as Facebook, Instagram, LinkedIn, and Twitter or video-sharing sites such as YouTube; or for the purpose of giveaways or providing you information, promotions, and offers.  Provided we have obtained your prior consent we may post your testimonials on our Site and social networks.  If you wish to update or delete your testimonial, please contact us at GenieMarketing@GenieCompany.com and be sure to include your name, testimonial location, and contact information.  Genie reserves the right to remove any posts or comments that are inappropriate which includes, but is not limited to, inappropriate comments, factually incorrect information, or anything political.  We take reasonable precautions to protect consumer information but in the event of “hacking” this information cannot be guaranteed to be at risk.

 

Some of Genie’s websites, apps, and services may allow you to participate in discussions, bulletin boards, blogs, chat rooms, message boards, and other forms of social networking. Be aware that anyone who accesses these areas may read, collect, and use the information you provide. For example, you may share information through features such as the Facebook "Like" button, the "Share" button, or interactive mini-programs that run on our website ("widgets").   The social features may be hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing the feature. 

 

Online Store. Our online store utilizes Shopify^® and PayPal^® as our third-party eCommerce and payment partner and we may use their services to collect payments (“Payment Services”). If you wish to make a payment through these services, you will be directed to a webpage that is hosted by the Payment Service or their service providers and not by us. Any personally identifiable information that you provide through the Payment Service website will be collected by the Payment Service and not by us and will be subject to their privacy policy. Genie has no control over, and shall not be responsible for, Payment Service’s use of information collected through their website. For more information about Shopify’s practices visit www.shopify.com/legal/privacy, and for more information about PayPal’s practices visit www.paypal.com/us/webapps/mpp/ua/privacy-full. Our Shopify store also uses apps and plugins that are approved by Shopify but may have been developed by third parties such as Google, Facebook, and other lesser known service providers.   The providers of these Shopify apps and plugins may have access to personal information such as your name, telephone number, email and IP address, location information, and other device information. For more information about our online store, please contact us at the email address listed above.

 

BenchSentry - When you use services on the BenchSentry product, you may be asked to submit information such as name, email address, address, phone number, your firmware version, any carrier tracking numbers, custom entry codes, and areas of interest. We may use the tracking information you provide us to obtain delivery status information from the carrier.  We may also ask you where you have purchased our products and for other information that will help us understand more about your needs or help us process your request for information. For support with your BenchSentry account you can contact us through our help desk or email us at ac-ohd-support@geniecompany.com.

 

Marketing. If Genie sends you email advertisements we will avoid the use of false or misleading subjects or email addresses, identify the message as an advertisement, include the physical address of our headquarters, and monitor third-party email marketing services, if applicable.  You may elect to stop receiving marketing or promotional e-mails and other marketing communications at any time.  To do so, please let us know by using the opt-out response device that can be found at the bottom of each such email or contacting us at the address listed above.  While you can elect not to receive promotional messages, we reserve the right to send you informational emails about your account or administrative notices regarding the Site as permitted under the CAN-SPAM Act.

 

Security.  Genie has implemented reasonable security measures to protect the confidentiality of personal information under our control and appropriately limits access to it. In certain areas of this Site, Genie may use SSL encryption to enhance the security of data transmissions. While Genie strives to protect your personal information, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information.  Genie urges you to take every precaution to protect your personal data when you are on the Internet. Laws and regulations guide us in how to give you notification when certain types of sensitive information are involved in a security breach. We will provide you with notice in accordance with these laws and regulations. If you become aware of a security issue, please contact Genie at the email address listed above.

 

Data Retention.  We may retain your information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy or the purpose outlined in the policy that was in effect at the time the data was collected; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.

 

Do Not Track. Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to the website a user is visiting about that user’s browser DNT preferences. Our system may not respond to DNT requests from some or all browsers.

 

Links to Other Websites. Our Site may have links to third party websites, many of which have their own privacy policies.  You acknowledge that accessing any third-party websites that are linked to this Site is at your own risk. You should review the privacy policy of any such website you choose to visit.

 

Protecting Children’s Privacy.  This Site is intended for adults and we do not knowingly collect personal information from children under 13 years of age.  If you believe your child has submitted personal information to this Site, please contact us immediately.

 

European Residents. If you are a European resident, please note that your information will be transferred outside of Europe, including to Canada and the United States in order to fulfill contracts we may have with you, or otherwise to pursue our legitimate business interests as specified in this Policy.

 

California Consumer Privacy Act Rights (“CCPA”).  California consumers have the right to request that Genie disclose information about our collection and use of your PI over the preceding 12 months. Once we have verified your request, we will disclose what PI we have collected about you and if we have sold your PI to a third party.  In the event we have sold your PI as defined by the CCPA, you may also ask to know the categories of your PI we have sold and to whom we have sold it. California consumers also have a right to request that Genie delete certain PI that we retain unless we need to retain the PI in order to do any of the following: provide goods or services to the consumer; detect or resolve issues security or functionality-related issues; comply with the law; conduct research in the public interest; safeguard the right to free speech; or carry out any actions for internal purposes that the consumer might reasonably expect.  For data portability requests, we will select a format that is readily useable, and in accordance with the CCPA we will not discriminate against any consumer who chooses to exercise their rights. 

 

California Resident Access Request To exercise the access, data portability, and deletion rights described below, California residents may submit a verifiable consumer request to Genie brand by either calling 833-314-0167; or emailing privacy@GenieCompany.com. Your request must: (1) indicate on the subject line, “Privacy Compliance”; (2) provide sufficient information that allows us to reasonably verify you are the person about whom we collected PI or an authorized representative; and (3) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.  You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent additionally is able to verify their identity with us.  We will respond to a verifiable request within 45 days. 

 

California Consumer Disclosure
Definitions	The terms “Business Purpose(s)”, “Personal Information”, “Sell” (or “Sale”), “Service Provider(s)” and “Third Parties” have the meanings given in the California Consumer Privacy Act of 2018 (CCPA).  These term references and disclosures are limited to this section of the Privacy Policy and designated exclusively for California Consumers.
Categories of Personal Information	Unique browser or device identifiers such as cookies, mobile ad IDs (IDFAs for iOS and Android Ad IDs), device hardware identifiers, timestamps, user agent strings, IP addresses and precise geographic location data.
Purposes for collection and use of Personal Information	We use personal information to facilitate our mobile applications, hardware devices, customer account services, and for marketing or communications.
Categories of sources from which Personal Information is collected	Websites, mobile applications, advertising services, technology platforms, and customer support services.
Categories of Personal Information we sell	We do not sell personal information.  However, we enable third-party advertising services to use cookies with our website visitors.
Purposes for selling personal information	We do not sell personal information.  However, third-party advertising services use cookies associated with our website visitors to facilitate ads to our visitors on other websites.
Categories of third parties to whom Personal Information is sold	We do not sell personal information.  However, third-party advertising services use cookies associated with our website visitors.
Categories of information shared with third parties for a business purpose	Advertising services, technology platforms, website and mobile application analytics.

 

Consumer Rights as a Nevada Resident. Under Nevada law, residents have many of the same rights as discussed in the California CCPA section above.  Nevada residents may also opt out of the sale of certain “covered information” collected by operators of websites or online services. We currently do not sell covered information and do not have plans to do so. In accordance with Nevada law, you may submit to us a verified request instructing us not to sell your covered information. Such requests can be submitted to privacy@GenieCompany.com.

 

Policy Updates.  Genie may periodically change this Policy to keep pace with new industry practices and regulatory requirements, among other reasons. Any non-material changes will take effect immediately upon posting, and we will indicate the last modified date at the top of this document.  There may, however, be cases where changes to the policy may be more significant.  In such cases, we will provide you with a prominent notice of such changes before they take effect or will directly send you a notification. Your continued use of our products and services after the effective date of the Policy means that you accept the revised Policy.  If you do not agree to the revised Policy, please refrain from using our products or services and contact us using one of the methods listed at the top of this document to close any account you may have created.

 

Terms and Conditions. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Site.