QUESTIONS & ANSWERS
Ask a Question-
The cord broke on my year old Genie garage door opener. The instructions photos are not sufficient. Is there a video showing how to replace Garage Door Opener Emergency Release Cord?
There is not a video showing this. If you need assistance you can contact Genie customer service at 1-800-354-3643.
-
Free Shipping
We offer FREE shipping and handling on all orders that total over $17.99 and are shipped to a US address. All orders are shipped using UPS ground, directly from The Genie Company.
-
Genuine Replacements
Buying GENUINE Genie accessories and parts guarantees that you are getting quality OEM materials backed by a Genie warranty.
-
Support
Need assistance? We are here for you! We offer a wide range of customer support options including contact by phone or email, web chat services with a live agent, and a robust support section also located on our website. All customer care teams and services are based in the USA.