QUESTIONS & ANSWERS
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where do I find the model name or number of genie opener
The model number of the Genie opener is typically located on the motor head or rail (1-2 feet from the powerhead, check both sides). It will be on a silver or white sticker with the word model number printed on it.
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Where is the fuse located
This fuse is located on the circuit board 36428R.S.
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Free Shipping
We offer FREE shipping and handling on all orders that total over $17.99 and are shipped to a US address. All orders are shipped using UPS ground, directly from The Genie Company.
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Genuine Replacements
Buying GENUINE Genie accessories and parts guarantees that you are getting quality OEM materials backed by a Genie warranty.
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Support
Need assistance? We are here for you! We offer a wide range of customer support options including contact by phone or email, web chat services with a live agent, and a robust support section also located on our website. All customer care teams and services are based in the USA.
