QUESTIONS & ANSWERS
Ask a Question-
Is there an adapter with longer cord. This cord is to short and hangs in the middle of the wall
We only have the one length of the cord.
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do you have a power pack with 24volt output
No, we do not.
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How many amps is this power supply?
The 12 Volt Power Plug - for Aladdin Connect uses a maximum of 1 AMP.
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I need a longer cord. I can't mount it by the door and plug it in. Outlet is too far away
We do not have a longer power cord available for this unit. However, you can locate the DCM control box closer to the outlet, then wire a longer length of wire to the motor head. If you need additional wire you can locate it here.
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Free Shipping
We offer FREE shipping and handling on all orders that total over $17.99 and are shipped to a US address. All orders are shipped using UPS ground, directly from The Genie Company.
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Genuine Replacements
Buying GENUINE Genie accessories and parts guarantees that you are getting quality OEM materials backed by a Genie warranty.
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Support
Need assistance? We are here for you! We offer a wide range of customer support options including contact by phone or email, web chat services with a live agent, and a robust support section also located on our website. All customer care teams and services are based in the USA.
