Signature Series 2 HPC Premium Screw Drive Garage Door Opener Wi-Fi Enabled with Battery Backup

Where can I buy this model Genie garage door opener?

This model is only available at Home Depot.

how to erase limits and reprogram

To reprogram your limits, you will want to start with your door in the open position and engaged to the opener (make sure the red cord has not been pulled, if so lock it back into the bullet on the chain or belt before proceeding). To program the limits, you will want to press and hold the down arrow button (-) until the long LED comes on blue.  Release, and the LED will begin to flash blue. Press and hold the down arrow button (-) to close the garage door. When the door lightly touches the ground, you will release. Press and release the square button. Both LEDs flash blue and go off. Press and hold the open arrow (+) until the long LED come on blue. Release. Press and hold the open arrow to open the garage door. When the door is all the way open (do not allow it to hit the powerhead). Release. Press and release the square button.  Both LEDs flash blue and go off. Go to the wall console and press and release the button on the wall to fully close the garage door. Once the door is fully closed, you will want to press and release the button on the wall again to open the door all the way.

I have 2 garage doors that each need an opener. Can I purchase 2 of the same model? Do I need to take any additional steps to keep them from interfering with each other?

You can purchase two of the same model or two different models depending on your preferences.  The openers should not interfere with each other.

Will this Garage Door Opener work with a one piece wood garage door 7ft high x 16 ft wide?

Yes, the Genie model 4063B Signature Series 2 HPC Premium Screw Drive Garage Door Opener Wi-Fi Enabled with Battery Backup will work on a one peice or sectional door up to 7 foot high (or 8 foot high) with separately purchased extension kit.

I installed this unit this weekend an the carriage won�t come up the power head and seems slow

Please contact Genie customer service at 1-800-354-3643 for assistance. It sounds like the limits still need to be set correctly.

Why are so many states excluded from shipping for this item with Home Depot who are the only one that carry it?

As of right now this model is only avaiable in California Home Depot stores. We are currently working on getting this model available to other states as well.

Does this work for a panel garage door?

This will work for a one-piece garage door opener.

I have a Genie screw drive(2003) with 8’ doors. We are experiencing problems like having to wait until the light goes off to open or close etc. Sometimes not activating at all. Can I attach a new power head to the existing rails instead of tearing the old rails completely out or are the new screw drives of a different configuration?

The new powerhead will not work with the old rail. If you would like to troubleshoot the issue with your current model we would be happy to help! You can reach our customer service at 1-800-354-3643.

I think this is the garage door opener I want to get, but Home Depot seems to have stopped selling it? Is there a new version imminent? or is it just not available any more? Thanks

This garage door opener is still selling at The Home Depot.

Are you offering any promotion discounts through Home Depot?

Home Depot has this unit on sale right now (02/06/2020). We do not offer direct discounts, it would just be what the sale price is. https://www.homedepot.com/p/Genie-2-HPC-Premium-Screw-Drive-Smart-Garage-Door-Opener-with-Battery-Backup-Alexa-and-Google-Assistant-Ready-4063B-TKV/308708359

Can an outside wall mounted remote be used?

Yes, the GK keypad can be used with this opener.

What is the c in HPc? How is it different from plain HP?

"C" is "comparable." AC motors are measured in HP. DC motors are measured in Newtons, but for ease of comparison we use HPC as the term for the motor size.