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I cannot get the door to close with the remote.. just open. Any ideas?
It sounds as if you may have an issue with the safety beams or wiring on your unit. Here are a few things to check. Both of the safety sensors should be lit and solid one red, and one green. If one or both of them are out it is an indication there is a wiring issue. You will want to first be sure the connection on the beams and head are secure. If only one light is off, please disconnect the beam that is not lit and connect it to the wiring on the side that is lit. If the beams lights up replace the wiring to the beam on the non-lit side, if not replace the beams. If both are out you will want to short wire the beams directly to the head you will disconnect the beams and wire them to the terminals on the head that they are currently connected to using two short pieces of 18-20 gauge bell wire. If the beams lite up you will need to replace the wiring, if not replace the beams. If one of the beams is blinking please be sure that the lenses are clean, clear from obstructions and properly aligned. Please count the blink pattern and let us know what the results are. Also, check to see if you can press and hold the wall console in to get the door to close. If you cannot, try removing the safety beam wires from the power head, then try constant pressure on the wall console to close the door. If you still cannot, once the safety beams are not wired, this may be a problem with the circuit board. You can also call 1-800-354-3643 for further assistance.